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Frequently asked questions
What time does online check-in open and close and can I check-in online?
Online check-in for flights from the U.S. opens 24 hours prior to departure. For flights to the U.S., the online check-in window opens 24 hours prior to departure from Doha.
For all other flights, online check-in is available 48 hours to 90 minutes prior to the flight's departure. Additionally, the 48 hours to the 90-minute window should include your connecting flights.
What benefits can a student avail by enrolling in Student Club?
a. Offers on fares through qatarairways.com with promo code
i. 10% off Qatar Airways published fares for student’s first booking
ii. 15% off Qatar Airways published fares for student’s second booking
iii. 20% off Qatar Airways published fares for student’s third and fourth booking
b. Additional baggage allowance of 10kg or an additional piece of baggage where applicable, as per weight or piece concept standard baggage allowance for Burgundy level Student Club members. Silver, Gold, and Platinum members will continue to receive their respective Privilege Club tier benefits for baggage allowance as per the current terms and conditions.
c. One complimentary date change on bookings made with promo code (difference in fare will apply if any)
d. Complimentary onboard Wi-Fi when members book through qatarairways.com
e. Members will upgrade to the next tier in Privilege Club when they graduate, subject to the submission of supporting documents (including but not limited to proof of graduation) and meeting the minimum flight criteria.
Are infants entitled to any baggage allowance?
Yes, infants are entitled to a checked baggage allowance of:
Route
All classes
Flights to and from Africa or Americas
One piece, not to exceed 23kg (50lb)
Flights to and from all other destinations
10kg (22lb)
Additionally, the following items can be accepted without additional charges when travelling with the infant
One stroller
Collapsible carrycot
Pushchair
Note: Infants are not entitled to any hand baggage allowance.
Why does the website not allow me to check in online during the check-in time?
Online check-in for flights from the U.S. opens 24 hours prior to departure. For flights to the U.S., the online check-in window opens 24 hours prior to departure from Doha.
For all other flights, online check-in is available 48 hours to 90 minutes prior to the flight's departure. Additionally, the 48 hours to the 90-minute window should include your connecting flights.
Please note that if your first flight segment is not operated by Qatar Airways or if a wheelchair is booked for your journey, you will not be able to check-in online and will have to complete the check-in at the airport.
What is the policy on personal wheelchairs?
Wheelchairs are available for use at all airport locations and can help in transferring you from one point to the other within the airport throughout your journey. You may submit a special service request for a wheelchair at the time of booking or through the 'Manage Booking' feature online, or by contacting your local Qatar Airways office at least 48 hours prior to departure.
If you intend to travel with your own wheelchair or use other mobility aid then please inform us either at the seat booking stage or after you have made your booking. We will carry your wheelchair or mobility aid free of charge. A list of our office contact details can be found here.
The following is pertinent with respect to mobility aids:
You will be able to use your personal wheelchair or mobility aid wherever possible. However, another wheelchair will be used to take you to your allocated seat on the aircraft.
Battery powered wheelchairs and mobility aids will be accepted as checked baggage and kept in the aircraft hold. We will not accept transport of a damaged or leaking battery.
Please provide sufficient details about your wheelchair/mobility aid and batteries to our staff prior to travel. This will enable our staff to better assist you as well as to take adequate safety measures.
Weight and dimension allowance of mobility aids on board:
Two pieces of Mobility Equipment per person will be carried free of charge as checked baggage in addition to your other checked baggage, provided that:
Each piece does not exceed 32kg, except mobility equipment which can travel in the upright position in the free wheel mode (for example, an electric wheelchair);
Items above 32kg which cannot travel in the upright position in free wheel mode must be carried as freight at standard freight rates;
The equipment must be for your own use and adhere to the dimensions. The folded dimensions are length: 890mm X width: 415mm X 270mm
If you wish to check-in more than two pieces of Mobility Equipment, the additional pieces will form part of your checked baggage allowance and excess charges will apply if your applicable allowance is exceeded.
Mobility aids include (but are not limited to) items such as wheelchairs (day or sports), electric wheelchairs and electric scooters. Mobility aid(s) may also include segways (which are electric scooter devices) provided that the segway is required by a passenger with mobility impairment to assist the passenger with their mobility impairment.
‘Assistive Devices’ include (but are not limited to) items such as walking frames, hoists, shower chairs and commodes.
Wheelchairs weighing more than 75kg
There is no restriction on the maximum allowable weight of wheelchairs, when passengers with reduced mobility wish to check in their own wheelchairs.
However, due to safety concerns, a single piece of checked baggage must not weigh more than 75kg;
Thus, in case the wheelchair can be disassembled, each individual piece must weigh less than 75kg.
Flights to and from U.S.
Our aircraft have storage space in the passenger cabin for one folding / collapsible or 'manual' wheelchair or other mobility aids such as canes, crutches and walkers. The space is allocated on a first-come-first-serve basis.
If space is not available in the passenger cabin, your wheelchair or mobility aid will be carried in the aircraft hold as checked baggage. Wheelchairs with spillable batteries will be accepted only on U.S. flights.
